If you have any consumer queries, please contact consumer information portal ConsuWijzer, which provides practical advice on consumer rights and duties. ConsuWijzer is jointly operated by the NMa, the Independent Post and Telecommunications Authority (OPTA), and the Dutch Consumer Authority.
Practical tips, examples, tools (such as sample letters), and much more information can be found on ConsuWijzer’s website.
Phone: +31-88-070-7070 (Monday through Friday, between 8.30 a.m. and 5.30 p.m.).
For more information, please visit the website of ConsuWijzer.