File a complaint about the NMa
The NMa strives to work as carefully as possible. Nevertheless, if you experienced a problem with the way we have operated, or if you believe you have not been treated correctly, you can file a complaint with the NMa Complaints Officer.
Seeking a solution
When we receive your complaint, we try to find out exactly what has happened. First, we will sit down together and see whether a solution can be found. If such a meeting does not lead to any resolution, we will formally accept the complaint, and process it.
Decision
We handle complaints in accordance with the Decision on the NMa Complaints Officer (in Dutch). That decision is based on the Dutch General Administrative Law Act, which explains in what way we should deal with your complaint. Our independent complaints officer will look into the complaint, and then advise the Board of the NMa about it. It is the Board that ultimately decides on the outcome.
How do you file a complaint about the NMa?
Please file your complaint in writing.
You can send your complaint to the following address:
Netherlands Competition Authority
c/o NMa Complaints officer
P.O. Box 16326
2500 BH The Hague
The Netherlands
How does the NMa handle your complaint?
You will receive a confirmation of your complaint upon receipt thereof. The individual you file a complaint against will be given a copy of the complaint. You and the individual you have filed the complaint against are each given the opportunity to orally add any comments.
These comments will be filed in a report. The complaints officer will advise the Board of the NMa on the handling of the complaint. The Board of the NMa will inform you in a letter on how your complaint will be handled. This is usually done within six weeks. Sometimes, it may take four weeks longer.
What are your options if you disagree with the verdict of the Board of the NMa?
Your best option would be to contact the National Ombudsman of the Netherlands.
